General FAQs

What are your opening hours?

What loyalty offers can I get at Welbee's, and how do they work?

I purchased an expired item. Can I return it?

I was charged a different amount to the shelf price. What should I do?

I received damaged items. Can I get a refund?

When am I entitled to a refund?

I experienced a Welbee's cashier acting inappropriately. What should I do?

I'm interested in working for Welbee's. How can I apply?

Are pets allowed inside the supermarkets?

Online Shopping FAQ’s

Loyalty Club App and Card FAQs

Beverage Container Refund Scheme – FAQs

Karta Anzjan Benefits

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Loyalty Club App and Card FAQs

Can my partner/spouse and I share the same app account?

Yes! You have two options:

a. Log in to the app using the same account.

b. Log in to the app using different accounts, then visit our Customer Care Desk to have the two accounts linked.